General information about the online store

We sell our products in Finland and abroad. Product prices based on online shopping VAT. We reserve the right to change prices and postage.

Ordering

Products are ordered online at https://official.pookwatches.com.All orders are confirmed by e-mail, stating the price of the order, delivery costs and the products ordered. Obtaining an order confirmation using an e-mail address, for example, can be done in connection with the order.The customer agrees to the delivery terms valid for each order.

Order confirmation

We will send you an order confirmation by e-mail, where you will see the contents of the order, all prices and delivery costs. We do not provide separate username accounts for storing your order electronically.

You can pay in our online store with all known credit cards in the Paypal service or with the help of the Checkout payment service provider via online banking. See below for more information on payment methods. All prices include VAT and the currency used is the euro. Paypal Inc. and Checkout Finland act as payment service partners for the online store.

Payment methods

Checkout is a secure payment method for you. Pursuant to the transitional provision of the Payment Institutions Act, the service is entered in the payment institution register maintained by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is owned by Osuuspankki.

Payment by online bank

The checkout payment service will forward your payment to the merchant. You have payment buttons at the disposal of all Finnish banks, ie. you can pay with the payment buttons of Nordea, Osuuspankki, Säästöpankki, POP Bank, Danske Bank, Handelsbanken, S-bank, Ålandsbanken and LähiTapiola Bank. Checkout Finland Oy is shown on the account statement as the payee.

Payments by credit cards via Paypal

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard. Card payment is done securely with the secure payment form of the Paypal service.
We do not store any payment information in our online store electronically.

Collector Invoice and Installment

We offer the opportunity to pay by invoice or installment in cooperation with Collector Bank AB.When you select the invoice and installment option as your payment method, you’ll automatically receive an interest-free payment period until the last day of the following month. You can pay the entire amount at once or divide the payment into smaller installments by concluding an overdraft agreement with Collector Bank. Invoices are due on the last day of each month, so you can have up to 60 days to pay your invoices. An invoice fee of 2.95 euros is added to the invoice. It is possible to pay for products with an invoice or installment for 5,000 euros and the repayment period is 36 months. The nominal annual interest rate is 26.4%.Upon receipt of the invoice, you can select the installment by paying the minimum monthly amount shown on your invoice and sending Collector Bank the signed overdraft agreement by the due date of the invoice. The credit agreement can be sent either by letter (Box 11 914, 404 39 Gothenburg, Sweden) or scanned by e-mail (contactcenter@collectorbank.fi). The credit agreement as well as the general terms and conditions and the standard European consumer credit information (SECCI) are available on Collector Bank’s My Pages portal (oma.collector.fi).

When paying by invoice or installment, you must be at least 20 years old and we will perform a credit check upon ordering. Late payments and unpaid invoices will be charged a reminder fee of EUR 5 plus interest of 2.2% per month for the delayed period.

Delivery time

We post our products every weekday. Depending on your bank connections, we will do so within approximately 1-4 business days of paying the purchase price. Deviating delivery times are announced on our website or on the connected channels.

Delivery method and delivery costs

Shipping costs include postage and packaging. You can view delivery costs after selecting the payment and delivery method in the Shopping Cart. As a rule, we always deliver orders as a package, for which you will automatically receive instructions in your e-mail.

Unclaimed shipment

We deliver all orders by post. An arrival notification for an incoming package will be sent by e-mail and text message if the above information has been added correctly when ordering. If the package is not picked up during this time, it will be returned to the sender. An unclaimed shipment is not a return under the Consumer Protection Act. In these cases, we will automatically charge the full postage and handling.

Exchange and return conditions

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and marketable products in the original packaging.
Pre-sold or pre-reserved products made separately from the customer’s own order are not returnable or cancelable products or orders, these products will be made from the every uniq order.

According to the return, include the following information:

– your name, address, e-mail address, original purchase receipt and telephone number
– refunds will always be made by original payment method within 30 days.
– return postage is the responsibility of the buyer.

Return address:
Aika & Tarkka Oy
Suvantokatu 8
80100 Joensuu
Phone number and contact form: Contact us page

We do not accept returns more than 14 days after delivery. Once the refund is accepted, the money will be refunded directly to your account upon receipt and processing of the refund.

Problem situations during transport and for defective products

If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to info@pookwatches.com or by mail:

Aika & Tarkka Oy
Suvantokatu 8
80100 Joensuu
Phone number and contact form: Contact us page

Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product. If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.

Change

We reserve the right to change all our delivery terms and times. Before ordering, the customer must familiarize himself with the delivery terms in force at the time.