Warranty
Pook Watches 24 months guarantee from the date of purchase.
No other warranty is given, either expressed or implied, including any implied warranty of merchantability. No warranty shall extend beyond the period of 24 months from the date of original purchase.
Pook Watches company shall not be liable, by virtue of the limited warranty or otherwise, for any loss or damage, injury, or death arising out of the use of or inability to use the product, or for any incidental or consequential damages relating in any way to this product.
The warranty covers the movement of the watch only, it’s not covering watch box or anything over the watch movement. Any unauthorized repair for the watch will void warranty.
This limited non-transferrable warranty on the watch movement shall be the exclusive manufacturer warranty, except to the extent prohibited by law.
The following are specifically excluded from the limited warranty:
Loss of water resistance for any watch that passes a water resistance test on return to Pook Watches company or its authorized retailers;
Damage resulting from accidental impacts or inappropriate or abusive use;
Unauthorized repairs;
Scratches, chipping, or any damage to case, case coatings, crystal, crystal coatings and sapphire inserts;
Damage or loss of water resistance to sapphire bezel inserts;
Bands, bracelets, and other accessories;
Bezel inserts;
Lume applied to bezel inserts and or bezel pip;
Lost bezel pip inserts;
Crowns/stems and cases;
Watch Finishing;
Dial and Hands;
Battery;
Accessories;
Watch movements sold separately.
To transfer warranty of watch owner, in the cases of gift etc. please contact us, or any questions that might consern you with the warranty issues, we are here to help.
Your Privacy
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is guarded, and how to contact us if you have any concerns.
What Information Is Collected?
As part of the order process, the following information is collected from shoppers:
Name, shipping/billing address, email address, phone number.
Cookies?
-We use cookies on our website to recognise a computer when a user visits the website
-track users as they navigate on the website
-improve the website’s usability for users
-analyse the use of the website
-administer the website
-prevent frauds
-improve the security of the website
-personalise the website for our users
How That Information Is Used?
Your information is solely used for shipping and follow up purposes for the warranty and our online promotions.
If you don’t want to receive your product details from us, please just let us know.
How information is stored?
User information is stored at database, that is secured with passwords and 2 step verification, database are used only locally by store owner.
If you want your user information to be removed please contact us.
How long it’s possible to track my watch sales exact date?
Warranty informations are behind two step secured databases and stored separately from the customer information, warranty information will be terminated after 10 years of watch purchase.
Customer data supply?
We will not disclose customer information to third parties or any other operators.
Only possible maintenance activities etc. may result in a transfer of contacts that will be agreed separately with the information provider.
Data Protection Officer, www.pookwatches.com Andreas Prepula, Vihurinniemi 6, 80400 Ylämylly, Finland
